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Refunds

Effective 4 August 2026 · Williams Instruments · Côte Saint-Luc, Quebec, Canada

Try it before you pay

The free version is not a time-limited trial. It runs every measurement at full quality against every spec profile, and its meter is the same validated meter the paid versions use. It is limited to one file at a time and cannot export reports or repair files, but it will tell you truthfully whether this software measures what you need.

Use it first. A refund you never needed is better than one you have to ask for.

How to get a refund

Email support@williamsinstruments.com within 14 days of your purchase, from the address you used to buy. Include your order reference if you have it — it is in your license email and printed inside your license file — though your email address is usually enough for us to find it.

We aim to process refunds within two business days. The money goes back to the card or account you paid with; how long it takes to appear is up to your bank, typically five to ten business days.

What happens to your license

Please delete your license file when you request a refund. Because licenses activate offline, we have no technical way to switch one off remotely — we are trusting you, and we would rather say so honestly than pretend otherwise.

The pay-monthly plan

• Cancel any time. No further payments are taken and there is nothing to negotiate.
• The 14-day refund applies to your first payment, on the same terms as an outright purchase.
• Later monthly payments are not automatically refundable, because each one has already bought you that month of use — but if a payment came out when you meant to cancel, tell us and we will refund it. We are not interested in keeping money from someone who did not mean to spend it.
• Cancelling stops the plan; it does not claw back the months you have already used, and it does not make the license perpetual before the twelfth payment.

Beyond 14 days

Ask anyway. If the software does not do what the website says it does, or something is broken and we cannot fix it for you, we will refund you regardless of how long it has been. The 14-day rule is there so the answer is automatic, not so we can say no on day 15.

Your statutory rights

This policy adds to your legal rights and does not replace them. If you are a consumer in the UK or the EU you have a statutory right to withdraw from a distance purchase within 14 days; where you have downloaded and started using the software within that period, that right may be affected under local law, but our own policy above applies to you in any case. Canadian consumers keep all rights under applicable provincial consumer protection legislation.

Chargebacks

If something has gone wrong, please email us before contacting your bank. A chargeback costs us a fee on top of the refund and takes months to resolve, whereas an email usually takes a day. We have never refused a reasonable refund request.